Climbing the Energy Ladder: What Employees Need to Stand Out
Utilities and electric cooperatives operate much like other major organizations. In larger operations, there are often clear career paths that allow employees to grow, take on new responsibilities, and move into leadership roles. To advance, it’s important to stand out and consistently deliver value to the organization.
The skills needed to succeed in today’s utility workforce are shifting. Developing strong digital capabilities and the ability to turn data into useful insights are quickly becoming key differentiators. With artificial intelligence, automation, and system modernization transforming the industry, employees who can adapt and apply these tools effectively are especially valuable. For example, a financial analyst who can use data visualization tools to identify cost-saving opportunities adds immediate value and becomes a critical asset to leadership.
This article explores some of the most in-demand skills that can help utility professionals stay competitive and move their careers forward.
The new utility
The utility industry is undergoing a significant transformation, driven by new technologies, sustainability goals, and evolving customer expectations. For new employees entering the field, the path to career advancement requires a mix of technical expertise, analytical capabilities, and strong interpersonal skills.
1. Embrace Continuous Learning and Technical Proficiency
Modern utility systems are increasingly digital, requiring employees to be comfortable with technology. Entry-level staff should gain proficiency in data management platforms, GIS systems, and ERP tools. Familiarity with emerging technologies—like smart meters, SCADA systems, and AI-based predictive maintenance platforms—is highly valuable. Employees should also pursue certifications or online training in areas such as data analytics, cybersecurity, and energy management systems to stay competitive.
2. Build Analytical and Problem-Solving Skills
Utilities collect massive amounts of data—from grid performance to customer usage trends. Being able to interpret this data to inform decisions is a key skill. Employees should be comfortable using tools like Excel, Power BI, or Python for data analysis. Understanding basic statistical methods, root cause analysis, and KPI development can also distinguish an employee as someone who adds measurable value to operations.
Digital skills will carry you far in your career
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3. Develop People Skills and Business Awareness
Technical knowledge alone isn’t enough. Today’s utility workforce must collaborate across departments, communicate clearly with customers, and understand the utility’s business goals. Skills like active listening, team collaboration, and conflict resolution are essential. Employees who can translate technical issues into plain language and build relationships with stakeholders often move into leadership roles faster.
4. Set Career Goals and Seek Mentorship
Employees should take ownership of their development by setting short- and long-term career goals. Seeking feedback regularly and finding a mentor within the organization can provide insight and support. Participating in cross-functional projects and volunteering for task forces or pilot programs can broaden exposure and build a track record of initiative.
5. Understand the Broader Utility Landscape
Awareness of industry trends—such as electrification, decarbonization, and regulatory shifts—can help employees align their skills with future needs. Joining industry groups like APPA, AWWA, or NRECA offers networking opportunities and keeps employees informed of the changes shaping the utility world.
By combining technical knowledge, analytical thinking, and strong interpersonal skills, new employees can become indispensable contributors and future leaders in the utility sector.
How I Can Assist
We help electric cooperatives and utilities navigate complex accounting challenges, streamline processes, and implement industry best practices in work order accounting and system integration. Let’s connect to explore solutions tailored to your needs. Please contact me with any questions to discuss your goals in more detail.
Thanks for reading! I welcome your suggestions for future topics and am always eager to provide insights on pressing industry issues. My goal is to be a trusted resource for utilities and electric cooperatives navigating today’s challenges.
About Russ Hissom - Article Author
Russ Hissom, CPA is a principal of Utility Accounting & Rates Specialists a firm that provides power and utility cost of service and rate studies, expert witness, and consulting services, and online/on-demand courses on accounting, rates, FERC/RUS construction accounting, financial analysis, and business process improvement services. Russ was a partner in a national accounting and consulting firm for 20 years. He works with electric investor-owned and public power utilities, electric cooperatives, broadband providers, and gas, water, and wastewater utilities. His goal is to share industry best practices to help your business perform effectively and efficiently and meet the challenges of the changing power and utilities industry.
Find out more about Utility Accounting & Rates Specialists here, or you can reach Russ at russ.hissom@uarsconsulting.com.
The material in this article is for informational purposes only and should not be taken as legal or accounting advice provided by Utility Accounting & Rates Specialists, LLC. You should seek formal advice on this topic from your accounting or legal advisor.